RETURNS & REFUNDS
Policy
Last updated: January 2025
Overview
At Sunshine Delivery Logistics LLC, we are committed to providing exceptional logistics services. This Return Policy outlines the terms and conditions for returns and refunds related to our services.
Please read this policy carefully to understand your rights and obligations when requesting a return or refund for our logistics services.
Service Cancellation
1. Cancellation Before Pickup
Customers may cancel scheduled logistics services up to 24 HOURS before the scheduled pickup time without incurring any cancellation fees.
Cancellations made within 24 hours of the scheduled pickup may be subject to a cancellation fee of up to 25% of the total service cost.
2. Cancellation After Pickup
Once cargo has been picked up and is in transit, cancellations are not permitted. However, delivery address changes may be accommodated subject to additional fees based on the new route and distance.
Refund Policy
3. Eligibility for Refunds
Refunds may be issued in the following circumstances:
- Service was not performed as agreed in the service contract
- Significant delays beyond the agreed delivery timeframe (excluding force majeure events)
- Damage to cargo due to negligence on our part
- Cancellation made more than 24 hours before scheduled pickup
4. Refund Process
To request a refund, customers must:
- Contact our customer service team at +1 (469) 345-3750 or email us
- Provide your service order number and detailed reason for the refund request
- Submit any supporting documentation (photos, delivery receipts, etc.)
Refund requests will be reviewed within 5-7 BUSINESS DAYS. Approved refunds will be processed to the original payment method within 10-14 business days.
Damaged Cargo Claims
5. Reporting Damage
Any damage to cargo must be reported within 48 HOURS of delivery. Claims reported after this period may not be eligible for compensation.
We maintain cargo insurance up to $100,000 per load. Claims will be processed according to the terms of our insurance policy and the service agreement.
6. Documentation Required
To file a damage claim, please provide:
- Original bill of lading and delivery receipt
- Photographs of damaged items and packaging
- Detailed description of damage and estimated value
- Original purchase receipts or invoices for damaged items
Exceptions
Refunds and returns are not available in the following circumstances:
- Delays caused by force majeure events (natural disasters, severe weather, government actions, etc.)
- Damage resulting from improper packaging by the customer
- Delays caused by incorrect or incomplete delivery information provided by the customer
- Services already completed and delivered successfully
Contact Information
For questions about our return policy or to initiate a return or refund request, please contact us: